If you paid for Online Edition membership prior to October 2018, you should automatically have full 'Pro' access to the new Online Edition and the new phone apps (if you're using the iOS app, please make sure you download the free English app. See here if you're unsure about which app you have). Use your Online Edition login details to access the app by tapping 'Login' on the app welcome page.
If you're not seeing what you expect in the new app, or you aren't able to log in, please email us via firstname.lastname@example.org and provide as much detail of your problem as possible. We'll help you get proper access as quickly as possible.