FAQ

How to get help
Got a problem with any of the JCM Digital products? Please search or browse our articles first. If you don't see an answer to your problem/query please...
Wed, 31 Oct, 2018 at 9:36 AM
I bought the iPhone/Android app and/or Online Edition prior to October 2018 - how do I access my material now?
ARE YOU STILL USING THE OLD APP?  If the icon for the 'Points' section at the bottom of your app screen looks like the image below, you still ...
Mon, 21 Sep, 2020 at 9:10 AM
Owner of an old version of the app (prior to October 2018)?
ARE YOU STILL USING THE OLD APP?  If the icon for the 'Points' section at the bottom of your app screen looks like the image below, you still ...
Mon, 21 Sep, 2020 at 9:10 AM
How do I access videos in the new app?
Wed, 31 Oct, 2018 at 9:29 AM
Owner of an old version of the app (prior to Oct 2018) and want to upgrade to Pro membership?
We currently have 3 digital membership levels:  'Lite' is free, and allows full access to the Lung channel plus other sample material. '...
Wed, 24 Apr, 2019 at 4:31 PM
New app users - getting started
New apps! (If you already are an owner of one of our old apps, please click here) We're pleased to announce that our new Android app has ...
Mon, 29 Oct, 2018 at 9:52 AM
Can I sync my point groups and notes between my phone app and Online Edition accounts?
In the latest version of the iOS app, you can do this via the 'My MoA' section of the app. From there, tap 'Sync with Online Edition'. Y...
Sun, 15 Dec, 2019 at 1:02 PM
How do I register my app, and why should I register?
PLEASE NOTE: This article refers to the old version of the Android and iOS app (prior to October 2018). You can register your app by going to 'My M...
Tue, 6 Nov, 2018 at 6:07 PM
How do I get out of the app and back to my (Android) phone homepage?
In the new version of the app, we have tried to maximise the space available for text/videos by hiding the navigation bar, and moving certain elements to th...
Mon, 26 Nov, 2018 at 2:21 PM
How do I create point groups in the mobile app?
1) Go to the 'My MoA' section (via the menu at the bottom of the screen) 2) Tap on 'My Point Groups' 3) Tap the '+' symbol t...
Sun, 15 Dec, 2019 at 1:05 PM